We hope you'll love every SSFW purchase, but if you ever need to return an item you can do so within 7 days of receipt by post or direct exchange at our store.
1. Returns are accepted within 7 days upon receipt.
2. Non-returnable: All sale of promotional priced items are final unless subject to other applicable regulations.
Non-Returnable items cannot be returned for exchange, credit, or refunds.
3. For all other items, to be eligible for an exchange, the merchandise must be returned in original condition with tags intact (if any). All items will be inspected on their return.
4. Returns for pre-ordered or customised items are only accepted only when we have made a shipping error.
5. All postal fees, customs duties and taxes for returns are to be paid by the customer.
6. All purchases are non-refundable except when we have sent an incorrect item, and the correct item is no longer available in stock.
Mail Returns
For returns of item(s) purchased, please address it to:
SSFW
75 Haji Lane, Singapore 189268
Carefully repack your order and mail it back to us with your original invoice enclosed. We recommended that you keep a copy of the mail certificate. Please note that we are not responsible for any lost or damaged packages. We will mail your exchange to you via Standard Shipping (free of charge within Singapore).
Direct Return & Exchange at our store
For all returns/exchanges of your online merchandise at our store, advance notice is required as the requested item might have to be transferred over from our warehouse. Please get in touch with our sales team via email at contact@ssfw.com.sg or call us at 6293-3068 to make necessary arrangements. After which, you may bring along your merchandise to our store to facilitate an exchange.