By accessing or purchasing from SSFW, you agree to the following terms and conditions.
Product Information
We strive to present our products as accurately as possible. Due to differences in screen settings and the natural characteristics of certain materials, colours and textures may vary slightly.
Natural materials such as jade, pearls and gemstones may contain unique variations and inclusions, which are part of their individual character and beauty.
Pricing
All prices listed on our website are in Singapore Dollars (SGD) unless otherwise stated.
Prices, promotions and product availability are subject to change without prior notice.
Orders
Once an order has been placed, you will receive a confirmation email shortly after checkout.
SSFW reserves the right to cancel or decline orders in the event of pricing errors, suspected fraudulent activity, or unforeseen inventory issues.
Shipping
Delivery timelines provided are estimates and may vary depending on courier services, destination countries and customs processes.
Customers are responsible for any applicable customs duties, taxes or import charges imposed by their local authorities.
Returns & Exchanges
Please refer to our Returns & Exchange page for further information regarding eligibility and procedures.
Jewellery Care
Proper care is recommended to preserve the appearance and longevity of your jewellery. Please refer to our Jewellery Care page for detailed guidance.
Privacy Policy
SSFW respects your privacy and is committed to protecting the personal information you share with us.
We may collect personal information such as your name, email address, contact number, billing address, delivery address and order details when you place an order, create an account, subscribe to our mailing list or contact us.
This information may be used to process orders, arrange delivery, provide customer support, send order updates, improve our services and, where you have opted in, share news, promotions or updates from SSFW.
PDPA Compliance
SSFW handles personal data in accordance with Singapore’s Personal Data Protection Act 2012.
We collect, use and disclose personal data only for reasonable business purposes, including order fulfilment, customer service, marketing communications where consent has been given, and compliance with legal or regulatory obligations.
You may request access to, correction of, or withdrawal of consent for the use of your personal data by contacting us.
Data Protection
We take reasonable steps to protect personal information in our possession from unauthorised access, collection, use, disclosure, copying, modification or disposal.
Personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected, or as required for legal, accounting or business purposes.
Third-Party Services
We may use trusted third-party service providers, including payment processors, delivery partners, email marketing platforms and website service providers, to support our business operations.
These service providers may process personal data only where necessary to provide their services to SSFW.
Intellectual Property
All content on this website, including images, designs, logos and text, remains the property of SSFW and may not be reproduced or used without permission.
Contact
If you have any questions regarding these terms, privacy matters or your personal data, please contact us at
contact@ssfw.com.sg